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Showing posts from July, 2021

Compassionate Accountability: Coaching

The Gallup organization did a meta-analysis of 100 million employee interviews to identify what makes a highly engaged team.  The key factor is the manager, but one with a particular style of leading.  In a recent blog post , Jim Clifton reported, “ Gallup has discovered -- through studying what the best managers do differently -- that great managing is an act of coaching, not one of directing and administrating.”   At the center of compassionate accountability is coaching.  Good managers engage in regular coaching conversations to encourage, develop, and support team members.  In the blog, Clifton suggests several ways to implement this game changing strategy in an organization.   1.        Recognize that Millennials and Generation Z individuals want to learn and grow.  Coaching provides this opportunity. 2.       Announce to your organization that your leaders will move from administering teams to coaching teams. 3.       Do away with all evaluation forms and institute this approach:

Compassionate Accountability: An Ongoing Process

The term “performance review” elicits many reactions.     One colleague shared with me, “The first time my supervisor came to do my annual performance review, I got sick at my stomach.”     One of my own frustrating experience came when my supervisor took the occasion of our annual review to let me know he was not happy about something that happened six months earlier!     He had never mentioned the occurrence to me before then.      For many of us, the annual performance review or evaluation has been a “come to Jesus moment” that we would rather avoid.  We need a new approach to employee performance review that involves not simply evaluation of the individual’s activities during a period of time.  We need to find a way to encourage personal development, assess the support the person is receiving, and consider his or her role in the success of the organization.  Churches should be leading this effort, but they usually are lagging.   Traditional performance management was built upon sev