Barnabas File

I visit three medical providers on a regular basis—each one every six months or so.     As I waited recently to see one of the doctors, I reflected on the difference in the way that they deal with patients.      One is a well-run, professional practice where I am always greeted by a friendly nurse who makes me feel at the ease.  The doctor is a capable person who asks good questions and includes me in making decisions about my health.   Another is very much a family-type practice.  I know everyone in the office.  The doctor is rather laid back and always outlines options for my treatment.   The third is very much oriented toward providing a service and moving patients along.  The doctor is a very competent person but works more from a prescriptive approach, telling me what the best approach is for my treatment.    Now, I am very happy with the service provided by each of these practices, but I am also aware of how the personality of the lead professional in each office drives the cultu