In his book The New Leadership Literacies , Bob Johansen tells the story of American railroads in the 19 th century. Telegraph companies came to the railroad owners--ambitious people we often refer to as “robber barons” --and asked if they could string telegraph wires along the tracks. The railroad people thought this would help them keep up with their trains and agreed. If they had been able to “see beyond the edges” of their business, they could have done this themselves and controlled wired communications. They could have become AT&T! Why did they miss this opportunity? Johansen writes: “They missed it because they loved trains too much. Also, their centralized organizational structure made it hard to see to the edges of their own businesses. Shape-shifting organizations will make this much easier, since there is no center and they grow from the edges.” I won’t take the time here to discuss “shape-shifting organi...
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