When Satya Nadella succeeded Steve Balmer as CEO of Microsoft in 2014, he took the helm of a once thriving company that now seemed adrift. The problem was not so much profitability but a stagnant culture. The company that Bill Gates founded was now more concerned about return on investment than creativity. According to Mark Miller in Culture Rules , the emphasis was on transaction rather than transformation. In 2015, Nadella unveiled a new mission: “To empower every person and every organization on the planet to achieve more.” This was definitely a desire to be transformational rather than simply transactional. But how would he help create a culture to achieve this aspirational goal? To accomplish this, Nadella challenged every frontline leader to model, coach, and care. First, the leader should have a growth mindset and embody the values of the organization. A leader should be committed to an...
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