“A bad system will beat a good person every time.”—W. Edwards Deming W. Edwards Deming, American engineer and mathematician, is often credited with transforming the postwar Japanese manufacturing industry from a struggling endeavor that produced shoddy goods to a booming enterprise providing quality goods that were desired around the world. Certainly he did not do this alone, but he introduced a system that allowed the gifts and potential of the Japanese people—especially skilled laborers—to be unleashed. The Continuous Improvement Cycle (or Deming Cycle) that he introduced involved four steps: Plan—study the current process, identify a potential improvement, and set goals and plans to implement the improvement. Do—implement the plan on a trial basis and measure the results. Study—assess the change to determine if it works and achieves desired goals. Act—institutionalize the improvement (at least until a better way is found). In many ways, the D...
Comments from a Christ-follower on things that matter to him