“Instead of
knowing the answers, start asking questions.”—Liz Wiseman
This quote from
a speaker at the Willow Creek Global Leadership Summit this year reminded me
how important questions are in the coaching conversation. Rather than bringing answers, the coach
brings focused, thoughtful, and challenging questions to the conversation with
the person being coached. This allows
several things to happen.
First, they
remind the client who is in charge. The person being coached is setting the
agenda for the conversation. The coach
and client are going to address what the client wants to address.
Second, they
encourage the person being coached to draw out their hidden or untapped
potential. The client can begin to imagine a better future for themselves based
on who they want to become.
Third, they make
it clear that the coach sees that the person being coached as creative and
resourceful. The client can generate new
options for themselves. I find that most
people already know more than they are doing!
Fourth, powerful
questions help the client to identify high-leverage points for change. In every situation, a person can imagine a
number of possible paths to follow. Out
of all the options available, what will make the greatest impact on the client’s
life?
Powerful
questions help the person being coaching enter into a safe space where they can
have a good conversation with themselves.
The coach provides the opportunity for this to happen.
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