With permission, I share the
experience of a pastor friend who was recently involved in the removal of the
executive director of a 501(c)3 housed in his congregation. The person involved was charismatic,
charming, and could tell a good story; however, she did not know how to lead
the ministry.
As my friend recounts the situation, in
previous leadership roles this person had always found someone who could prop
her up. These people were enablers who
did her work for her, so she never had to step up and take responsibility. He says, “If you enable incompetency, consider
how you are handicapping a person for life and creating unnecessary challenges
for future supervisors.”
This happens in not-for-profits, churches, and other
organizations. Why do we do this? Why do we become enablers who encourage dysfunctional
behavior? There are several reasons.
First of all, we think we are helping the person. We convince ourselves that although this
person has some shortcomings, this a good human being who just needs help in
certain areas. The problem here is that
we are keeping the person from self-improvement. We are making it possible for her to perpetuate
dysfunctional behavior.
Second, we believe that we are helping the organization by
assuming this person’s responsibilities.
In reality, we are facilitating poor stewardship and misuse of
resources. The organization is paying
for something it is not getting. The organization
is paying this person to be a leader, but it is not receiving that
service.
Third, we feel good that we are helping. This is dysfunctional behavior on our
part. We are feeding our own egos, assuming
a place of authority that is not ours, and perpetuating an unhealthy
system. We are only making a bad system
worse.
Fourth, we are afraid to confront. We fear hurting the person’s feelings or
making the organization look bad; therefore, we inhibit growth for the person
and the organization.
Organizations, supervisors, and co-workers can help a person who
exhibits such dysfunctional behavior by confronting it and the sooner the
better for everyone involved. We can
launch an intervention that will help all involved. Failure to do so allows the
person to make this their default way of functioning, repeating this behavior in
one situation after another.
Leaders must confront this behavior, even if it is uncomfortable
to do so.
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Heather A. Davis